At Khurshid Kamal’s Bookstore, we are committed to providing our customers with high-quality books and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure your satisfaction.
Returns
- You may return any item purchased from Khurshid Kamal’s Bookstore within 30 days of the purchase date.
- The item must be in its original condition, including the packaging, with no signs of wear, tear, or damage.
- To initiate a return, please contact our customer service team at customer-service-email@example.com or call us at 0333 4220560 to obtain a Return Authorization (CN) number. Returns without an RA number will not be accepted.
- When shipping the item back, please include a copy of your original receipt, as well as the RA number provided by our customer service team.
- You are responsible for the return shipping costs, unless the return is due to our error or a defective product. In such cases, we will provide a prepaid return shipping label.
Refunds
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
- Refunds will be issued in the same form of payment used for the original purchase.
Exchanges
- If you wish to exchange an item for a different one, please follow the return process as mentioned above and specify the item you would like in exchange. We will ship the new item to you once we receive and process the returned item.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receiving the order. We will provide instructions for returning the item, and we will cover the return shipping costs.
Non-Returnable Items
- E-books and digital downloads are non-returnable and non-refundable.
Shipping with TCS Courier
- We partner with TCS Courier for our shipping needs. Please allow for reasonable shipping times based on your location.
- For returns and exchanges, please use TCS Courier for shipping, and we will provide a prepaid return shipping label if the return is due to our error or a defective product.
Contact Us
If you have any questions or concerns about our return policy or shipping with TCS Courier, please feel free to contact our customer service team:
Email: customer-service-email@example.com Phone: 0333 4220560
Khurshid Kamal’s Bookstore reserves the right to update or modify this return policy at any time without prior notice. Please review this policy periodically for any changes.
Thank you for choosing Khurshid Kamal’s Bookstore for your literary needs. We appreciate your business!
Sincerely,
Khurshid Kamal Author & Owner Khurshid Kamal’s Bookstore
Make sure to replace customer-service-email@example.com and 0333 4220560 with your actual contact information, and customize the policy as needed to match the specific policies and procedures of your book store and your partnership with TCS Courier.